SUMMARY: Mr. Carrick is a Technology Professional with exceptional knowledge and experience working product and project management through the full life cycle, from design, to development, QA, documentation and final product release. Bob also has extensive experience as a pre-sales and post sales engineer, assisting sales to close the deal and in turn retain the customer as well as up sell to the next version or other products that may be a fit.

WORK EXPERIENCE

Fine Point Technologies
Direct - Broadband Products
2004 – To present
• Lead role in product planning and design to differentiate products from competitors. Develops effective sales and marketing strategies for products.
• Lead role in multiple product deployments, pre sales, post sales, implementation, design and support.
• Lead role in multiple network deployments, pre sales, post sales, implementation, design and support.
• Coordinate and monitor technical sales projects from initiation through delivery.
• Regularly contributes to technology standards bodies, such as the Broadband Forum.
• Serves as a liaison between Development and Sales to ensure all product requirements are met.
• Plans and implements automated testing protocols for broadband products
• Research and implement testing methods, tools and systems for Broadband Protocols.
• Responsible for technical pre sales support on broadband products.
• Responsible for post sales support and installation on broadband products.
• Responsible for Post and Pre Sales Technical Support on broadband products.
• Responsible for training customers on broadband products.
• Ensures that our broadband products meet and exceed Quality Assurance level.
• Tracks market trends to ensure product success in market place.
• Manages strategic partnerships between our company and vendors and partners.

Carrick Solutions Ltd 1999 – 2004
Founder / CEO

Carrick Solutions Ltd is the world’s only PPPoE consulting firm. With no investment and no monthly expenses Carrick Solutions Ltd started with a PPPoE Frequently Asked Questions website covering all PPPoE software with over 50 pages and 100s of FAQs & answers getting thousands of page views per day.
• Directly helped several software companies gain market share and customers to increase revenue by supporting their software and recommending their solutions to ISPs.
• Managed all stages of the software project life cycle (from conception, definition, development, testing, and release to post-release).
• Played a key role in the design, product planning and development of multiple telephony and DSL products.
• Extensively analyzed product development standards, markets and usability functions and provided technical marketing and management expertise to every provider of PPPoE client software. Also reported Service Provider market needs to companies to help them keep up with market demand for features.
• Interacted with customers and actively participated in standards groups, and industry committees.
• Wrote and tested all FAQ items including installing all PPPoE clients on all operating systems.
• Offered consulting services to assist ISPs in the difficult task of selecting product solutions and supported proposed solutions.
• Trained several ISP call centers to support their internet service offerings saving them hours a week in technical support costs.
• Created many websites for various companies and consulted to companies teaching them how to increase customer traffic to their websites without spending a dollar in advertising or reverting to SPAM techniques. Through these exercise helped my clients increase market share and revenues.

CanadianISP.com 2002 – 2004
Founder / CEO

CanadianISP.com allows anyone to find, rate and compare Internet Service Provider offerings in any city in Canada. With no investment and no monthly expenses created a website that lists 86% of the Internet Services Providers in Canada, gets on average 7,000 page views per day and revenues of over $5,000 a month with no employees.
• Leveraged the high percentage of Canadian ISPs to work with ISPs and national media outlets to expose and provide solutions to current market issues, with dozens of Radio interviews, national TV interviews as well as many print news interviews.
• Investigated and created strategic relationships for ISPs to increase their service offerings and increase revenues as well as profitability.

Broadband2Wireless 2000 – 2001
Head of Quality Assurance

As the Head of Quality Assurance I was solely responsible to choose the correct PPPoE client software for the broadband wireless internet service offering as well as the Ethernet cards we would deploy with our wireless modems.
• Created the FAQs and ongoing training for our call centre employees to support our residential & business customers as well as for the installers who would be installing our internet service.
• Provided 3rd level tech support for end users and installation technicians when Customer Support received issues they could not resolve.
• Performed all the service demos to potential investors helping the company raise first round investment funds of 33 million dollars.

NETWORKING SKILLS: DSL, PON, WiMAX, TCP/IP, OSPF, HTTP/s, DHCP, POP3, SMTP, FTP, CHAP, PAP, SNMP, Telnet
TR-069 and its extensions (TR-098, TR-104, TR-106, TR-110, TR-111, TR-135, TR-140, TR-142)
Point to Point Protocol over Ethernet (PPPoE) – Windows XP PPPoE, Mac OS X (10) PPPoE, EnterNet, Tango Manager, WinPoET, MacPoET, RASPPPoE, Sympatico Access Manager, Broadjump Sam, NetVoyager PPPoE, CFoS PPPoE, Friendly PPPoE and POETRI PPPoE, DSL Networking (SOHO Routers), Wireless Networking (802.11a and 802.11b Equipment), ServPoET

OPERATING SYSTEMS: Windows ‘95A, ‘95B, ’98, ‘98SE, NT, ME, 2000, XP, 2003, Vista, Windows 7, Windows CE, Windows Mobile
Mac OS 8.6+, including OS X (10.1+)
Linux

DEVELOPMENT
LANGUAGES: SOAP, XML, PHP, HTTP, WSDL

SOFTWARE: Microsoft Office, Microsoft Project, Access, FileMaker Pro, Help Compiler 4.04, Outlook, Macromedia Dreamweaver, MS FrontPage, Netscape Composer, Macromedia Flash, Adobe PhotoShop 6+, Adobe Illustrator 7+, Paint Shop Pro, Corel Draw 7, Norton Ghost, Installer VISE 3.5.1

EDUCATION: Graduated Grade 12 from Carleton Place High School

TRAINING: Professional Development
Media Proofing Workshop
Competitive Intelligence Workshop
Quality Customer Service Workshop
Nortel Networks Products Overview
Breezecom Products Training

• Managed product planning, design, development, testing and implementation of a TR-069 Auto Configuration Server (ACS).
• Managed Product planning, design, development, testing and implementation of PPPoE server and client.
• Participated in numerous ISP and Telephony customer visits, investor demos and special events.
• Gained a solid understanding of PPPoE and TR-069 market trends, targets and effective marketing strategies and tactics.
• Done many media interviews (live radio and television) and interact with dozens of customers on a daily basis.