This was last updated in 2005 officially, but I've added a few things in this year (2006). It still focuses mainly on the PPPoE aspects and needs to really be updated to include the Product Management and even the new Technology like TR-069 that I work with.

SUMMARY: Mr. Carrick is a Technology Professional with exceptional knowledge and experience working with Point to Point Protocol over Ethernet (PPPoE). He has extensive knowledge of the ISP industry and has one of a kind knowledge of PPPoE client software and termination servers. Mr. Carrick possesses extensive knowledge of PPPoE operational planning techniques that can uniquely position new product offerings to address Provider issues.

TECHNICAL SKILLS: Point to Point Protocol over Ethernet (PPPoE) – Windows XP PPPoE, Mac OS X (10) PPPoE, EnterNet, Tango Manager, WinPoET, MacPoET, RASPPPoE, Sympatico Access Manager, Broadjump Sam, NetVoyager PPPoE, CFoS PPPoE, Friendly PPPoE and POETRI PPPoE, DSL Networking (SOHO Routers), Wireless Networking (802.11a and 802.11b Equipment), ServPoET, TR-069, TR-098, TR-104, TR-106, TR-110, TR-111

OPERATING SYSTEMS: Windows ‘95A, ‘95B, ’98, ‘98SE, NT, ME, 2000, XP, 2003 Mac OS 8.6+, including OS X (10.1+)
Linux

SOFTWARE: Microsoft Office, Access, FileMaker Pro, Help Compiler 4.04, Outlook, Macromedia Dreamweaver, MS FrontPage, Netscape Composer, Macromedia Flash, Adobe PhotoShop 4+, Adobe Illustrator 7+, Paint Shop Pro, Corel Draw 7, Norton Ghost, Installer VISE 3.5.1

EDUCATION: Graduated Grade 12 from Carleton Place High School

TRAINING: Professional Development
Media Proofing Workshop
Competitive Intelligence Workshop
Quality Customer Service Workshop
Nortel Networks Products Overview
Breezecom Products Training

• Managed Product planning, Design, Development, Testing and Implementation of PPPoE.
• Participated in numerous ISP and Telephony customer visits, investor demos and special events.
• Gained a solid understanding of PPPoE market trends, targets and effective marketing strategies and tactics.
• Attended many media interviews (live radio and television) and interact with dozens of customers on a daily basis.

WORK EXPERIENCE

Fine Point Technologies
Broadband Product Director
2004 – to present
Technical Product Manager, Marketing Product Manager, Senior Project Manager, Quality Assurance Manager, Senior Pre Sales Engineer, Senior Quality Assurance Engineer, Senior Post Sales Engineer, Senior Technical Support Engineer.

Carrick Solutions Ltd 1999 – 2004
Founder / CEO
Carrick Solutions Ltd is the world’s only PPPoE consulting firm. With no investment and no monthly expenses Carrick Solutions Ltd started with a PPPoE Frequently Asked Questions web site covering all PPPoE software with over 50 pages and 100s of FAQs & answers getting thousands of page views per day.
• Directly helped several PPPoE companies gain market share and customers to increase revenue by supporting their software and recommending their solutions to ISPs.
• Managed all stages of the software project life cycle (from conception, definition, development, testing, and release to post-release).
• Played a key role in the design, product planning and development of PPPoE telephony and DSL products.
• Extensively analyzed PPPoE development standards, markets and usability functions and provided technical marketing and management expertise to every provider of PPPoE client software. I also reported ISP market needs to companies to help them keep up with market demand for features.
• Interacted with customers and actively participated in PPPoE standards groups, and industry committees.
• Wrote and tested all FAQ items including installing all PPPoE clients on all operating systems.
• Offered consulting services to assist ISPs in the difficult task of selecting PPPoE solutions and supported proposed solutions.
• Trained several ISP call centers to support their PPPoE internet service offerings saving them hours a week in technical support costs.
• Created many web sites for various companies and consulted to companies teaching them how to increase customer traffic to their web sites without spending a dollar in advertising or reverting to SPAM techniques. Through these exercise helped my clients increase market share and revenues.

CanadianISP.com 2002 – 2004
Founder / CEO
CanadianISP.com allows anyone to find, rate and compare Internet Service Provider offerings in any city in Canada. With no investment and no monthly expenses created a web site that lists 86% of the Internet Services Providers in Canada, gets on average 7,000 page views per day and revenues of over $5,000 a month with no employees.
• Leveraged the high percentage of Canadian ISPs to work with ISPs and national media outlets to expose and provide solutions to current market issues, with dozens of Radio interviews, national TV interviews as well as many print news interviews.
• Investigated and created strategic relationships for ISPs to increase their service offerings and increase revenues as well as profitability.

Broadband2Wireless 2000 – 2001
Head of Quality Assurance
As the Head of Quality Assurance I was solely responsible to choose the correct PPPoE client software for the broadband wireless internet service offering as well as the Ethernet cards we would deploy with our wireless modems.
• Created the FAQs and ongoing training for our call center employees to support our residential & business customers as well as for the installers who would be installing our internet service.
• Provided 3rd level tech support for end users and installation technicians when Customer Support received issues they could not resolve.
• Performed all the service demos to potential investors helping the company raise first round investment funds of 33 million dollars.

Nortel Networks 1997 – 1999
Administrative and Technical Support - (Contract Employee)
I was the administrative and Technical Assistant to the Customer Interaction Department of Nortel Networks. I worked with the department to plan customer visits and special events, created reports on market activity & competitive intelligence to support customer visits of potential sales of 6 billion dollars per year.